This Privacy Policy explains how Maple Leaf Garden Works Ltd. collects, uses, discloses, stores, and protects personal information in the course of operating its garden and related landscaping services in Canada. We are committed to handling personal information in a manner that is consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
1. Introduction and company information
This Privacy Policy applies to personal information collected by Maple Leaf Garden Works Ltd. in connection with its garden services, including consultations, estimates, service bookings, customer communications, invoicing, marketing, website use, and other business activities.
- Legal name: Maple Leaf Garden Works Ltd.
- Address: 2455 Regina Street, Unit 8, Burlington, ON L7R 3S5, Canada
- Email: [email protected]
- Phone: +1 (905) 637-4829
By interacting with our services, contacting us, submitting information through our website, or otherwise providing personal information to Maple Leaf Garden Works Ltd., you acknowledge that your information will be handled in accordance with this Privacy Policy.
2. Data collection and processing
We collect personal information that is necessary for our business operations and service delivery. Depending on how you interact with us, the personal information we may collect includes:
- Contact details such as name, address, email address, and telephone number;
- Property and service information, including service location, garden preferences, project details, scheduling information, access instructions, and photographs of the property or work area;
- Billing and payment information, such as invoice details, payment records, and limited financial information needed to process transactions;
- Communications with us, including inquiries, feedback, service requests, and complaint records;
- Website and technical information, such as IP address, browser type, device information, pages visited, and cookie-related data, where applicable;
- Other information you voluntarily provide to us in connection with estimates, service arrangements, or customer support.
We generally collect personal information directly from you. In some cases, we may also collect information from third parties where you have authorized us to do so, or where collection from another source is permitted by law.
We process personal information using both manual and electronic means, including customer relationship management tools, email systems, accounting systems, scheduling tools, website analytics tools, and service documentation records.
3. Purpose of data processing
Maple Leaf Garden Works Ltd. processes personal information for the following purposes:
- To provide garden, landscaping, maintenance, consultation, and related services;
- To prepare estimates, quotes, and proposals;
- To schedule, confirm, and manage appointments and service visits;
- To communicate with customers and prospective customers;
- To process payments, issue invoices, and maintain accounting records;
- To administer customer accounts and service history;
- To document completed work, service quality, and project outcomes;
- To operate, maintain, and improve our website, communications, and business operations;
- To send service-related notices and, where permitted, promotional communications;
- To detect, investigate, and prevent fraud, unauthorized access, or misuse of our services;
- To comply with legal and regulatory obligations;
- To establish, exercise, or defend legal claims.
4. Legal basis for processing
Under Canadian privacy law, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and we do so with your knowledge and consent where required. Depending on the situation, our processing is based on one or more of the following:
- Consent: Where you have given express or implied consent to collection, use, or disclosure of personal information;
- Contractual necessity: Where processing is required to provide requested services, prepare estimates, manage bookings, or complete transactions;
- Legitimate business purposes: Where processing is reasonably necessary for business administration, service delivery, security, fraud prevention, or internal operations, and your interests do not override such use;
- Legal and regulatory compliance: Where processing is necessary to meet legal obligations, respond to lawful requests, or protect legal rights.
Where consent is the basis for processing, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice, as described below.
5. Data sharing and third parties
We may disclose personal information to third parties only as necessary for the purposes described in this Privacy Policy, including:
- Service providers that support our operations, such as IT hosting, cloud storage, website services, email providers, scheduling tools, accounting systems, payment processors, and professional advisors;
- Subcontractors or independent contractors involved in completing garden-related services, when needed to perform work at your property;
- Financial institutions and payment processors for payment handling and fraud prevention;
- Legal, regulatory, tax, or law enforcement authorities when required or permitted by law;
- Insurers, claims administrators, or legal counsel in connection with incidents, claims, or disputes;
- Any other party with your consent or at your direction.
We require service providers to handle personal information in a manner consistent with applicable privacy obligations and to use it only for authorized purposes. However, third parties may have their own privacy policies and practices, which govern their handling of the information they receive.
6. Data transfer to third countries
Some of our service providers may store or process personal information outside Canada, including in other provinces, the United States, or other foreign jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.
Where we transfer personal information outside Canada, we take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable Canadian privacy requirements.
7. Storage duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, insurance, and regulatory obligations, and to resolve disputes or enforce agreements.
The retention period depends on the type of information and the purpose for which it is used. Examples include:
- Customer service records: retained for the duration of the customer relationship and a reasonable period thereafter;
- Invoice, accounting, and tax records: retained for the period required under applicable tax and financial laws;
- Communications and support records: retained as long as needed to address your request and maintain business records;
- Website and technical logs: retained for security, analytics, and operational purposes for a limited period.
When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User rights
Subject to applicable legal limits, you have the following rights regarding your personal information held by Maple Leaf Garden Works Ltd.:
- Access: You may request confirmation of whether we hold personal information about you and request access to that information;
- Rectification: You may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: You may request deletion of personal information where appropriate, subject to legal retention obligations and lawful exceptions;
- Restriction: You may request that we limit certain processing in specific circumstances;
- Data portability: Where applicable, you may request a copy of certain personal information in a structured, commonly used format;
- Objection: You may object to certain uses of your personal information, including some direct marketing communications and other processing based on our legitimate business interests or lawful authority, where applicable.
To exercise any of these rights, please contact us using the contact information below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit our ability to provide certain services or communications. In some circumstances, we may still retain or use personal information where permitted or required by law, or where necessary to complete an ongoing service, resolve a dispute, or comply with contractual obligations.
10. Right to complain
If you have concerns about our handling of personal information, we encourage you to contact us first so that we can attempt to resolve the matter directly.
You also have the right to file a complaint with the appropriate privacy regulator in Canada, depending on the nature of the issue and the jurisdiction involved. For federal privacy matters, this may include the Office of the Privacy Commissioner of Canada.
If you contact a regulator, they may ask that you first give us an opportunity to address your concerns. We will cooperate with any lawful investigation or inquiry.
11. Data security
We use reasonable physical, administrative, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. These measures may include:
- Access controls and role-based permissions;
- Password protection and device security practices;
- Encryption or other secure transmission methods where appropriate;
- Secure storage and backup practices;
- Staff awareness and confidentiality obligations;
- Monitoring for unauthorized access or misuse.
No method of transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security of personal information.
12. Contact information
If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
- Maple Leaf Garden Works Ltd.
- 2455 Regina Street, Unit 8, Burlington, ON L7R 3S5, Canada
- Email: [email protected]
- Phone: +1 (905) 637-4829
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will post the revised version with an updated effective date, and where appropriate, we will provide additional notice.
Your continued use of our services after any changes have been posted will be considered acceptance of the updated Privacy Policy, to the extent permitted by law.
Effective date: September 11, 2026